The prompt
Replace anything in [BRACKETS] with your own details.
A tenant sent this maintenance request: [PASTE MESSAGE] 1. Classify urgency: Emergency (safety, active water, no heat in winter), Urgent (24–72h), or Routine. Explain why in one line. 2. List the info I still need (photos, location, when it started, access times). 3. Draft a friendly reply that acknowledges the issue, gives safety steps if relevant, asks for the missing info, and explains next steps. Don't promise a repair date.
Works with: ChatGPT, Claude, Gemini, Copilot, Perplexity, Grok
Tips
- Follow your local habitability laws for response times.
- DoorLoop and AppFolio have built-in AI that does similar triage.
Tools that help
- Buildium · #1 in Property Management
- AppFolio Property Manager · #3 in Property Management
- DoorLoop · #5 in Property Management
More prompts
- Vendor bid comparison
- Rent reminder and late notice (friendly to firm)
- Tenant notice: entry, inspection or work
- Monthly owner report summary
AI can make mistakes. Check facts, numbers and compliance before using any output. This isn't legal advice.