AppFolio's Cat Allday writes that property management AI adoption is now 58%, and the trust risk is the handoff, not the chatbot. Let AI lead on intake, status updates and payment confirmations; put a person on leaks, non-renewals and noise fights. When AI escalates, it should summarize the case (who, wait time, tone) so the resident never repeats themselves.
Why it matters for agents
If you use AppFolio Realm-X or any resident AI, set escalation rules this week and require a one-paragraph handoff brief before a human joins the thread.
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